Terms & Conditions

CONDITIONS OF PURCHASE

Users must read the general terms and conditions of purchase available on this website, being the owner of the site exonerated from liability for ignorance of them by the user.

The user must accept these particular conditions in order to purchase the products.

PRODUCT INFORMATION

The descriptions of the products offered on the website are based on the information and documentation provided by the suppliers.

The photographs, graphic or iconographic representations and videos related to the products, as well as trade names, trademarks or any type of distinctive signs incorporated in the website are intended to provide the most indicative information possible.

If, due to force majeure circumstances, the product is not available after the purchase is made, the user will be informed of the total or partial cancellation of the order by email. Partial cancellation does not entitle the cancellation of the entire order, without prejudice to the exercise of the right of withdrawal that corresponds to the user in accordance with the provisions of these General Conditions.

PRODUCT PRICES

The prices of the products offered through the web include any other applicable taxes and are subject to VAT. Prices are subject to change at any time. In certain cases, the prices may include the shipping costs of the products, depending on the destination. These expenses are detailed in the payment process and must be accepted by the user at the time of the order.

The company reserves the right to change prices at any time. The products will be invoiced at the price in force at the time of registration of the order.

PURCHASE OF PRODUCTS AND RATIFICATION OF ORDERS

The purchase of products through the website is made following the procedure established in the "buy" section.

An email will be sent acknowledgement of receipt and confirmation of purchase to the user, within 1 hour of receiving the validation of the order. Please note that this does not mean that your order has been accepted, as it constitutes an offer you make to us to purchase one or more products. All orders are subject to our acceptance, which will be informed via email confirming that the product has been shipped (the "Confirmation of Shipment"). The contract for the purchase of a product between you and us (the "Agreement") will be officially formalized only when we send the Confirmation of Shipment.

Only the products listed on the Shipping Confirmation will be the subject of the Contract. We will not be obliged to provide you with any products that have been ordered until we confirm the shipment of the product in a Shipping Confirmation.

PRODUCT MANAGEMENT THROUGH THE WEBSITE

Orders are handled on a first come, first served basis and shipments are made daily.

PAYMENT METHODS

Payment for shipping costs and the price of products purchased through the website is made once the user receives an email confirmation and receipt of the purchase.

Payment must be made by credit or debit card Visa, Mastercard, American Express, Visa Electron and / or other similar cards, or through the system of Shopify Payments. 

The owner uses all commercially available security measures in the industry. The payment process works on a secure server, using the Secure Socket Layer (SSL) protocol. The secure server establishes a connection so that the information is transmitted encrypted (depending on the system used) and ensures that it is only intelligible to the customer's computer and the website. In no case, it depends on Sur Atelier.

Once the purchase process is completed, a printable electronic document is generated, in which the contract is formalized.

CANCELLATION AND EXTENSION OF ORDERS

Users may cancel or extend accepted and confirmed orders when they have not yet received the "Shipping Confirmation" email. To cancel or extend the order, the user must send an email to info@suratelier.com

RETURN OF GOODS

In the case that you order a rug that doesn’t work for you or , you have the right to return your purchase within 14 days of receiving it.

To return your rug, please write us an email at info@suratelier.com informing us that you wish to return your rug. You are not required to give a reason but if can help us, we appreciate it. 

You will receive a return label from us to send the rug back to our warehouse. The rug needs to be given to the corresponding courier service within 14 days of first receiving your rug. 

Returns are free within Portugal. Outside of Portugal the customer bears the cost of the return.

Once the rug has been received by us and checked that it is in its original condition, you will be reimbursed using the same means of payment as you used for the initial transaction. Once the rug arrives back at the warehouse please allow 3-5 working days for your reimbursement.

MODIFICATION OF THE GENERAL CONDITIONS

The company reserves the right to modify, at any time and without prior notice, the presentation and configuration of the website, as well as the General Conditions and the Privacy Policy. Users must read these General Conditions carefully each time they access the website. In any case, the acceptance of the General Conditions will be a necessary and preliminary step for the acquisition of any product through the website.

COMMUNICATIONS BETWEEN THE OWNER AND THE USER

All communications between the company and the user with respect to these General Conditions or the acquisition of products through the web, will be made in writing through the contact section.

APPLICABLE LAW AND JURISDICTION

These General Conditions are governed by Portuguese law.